FAQ

Frequently asked questions

How do I order a custom foam mirror?


Our foam mirrors are customisable by size, shape and color. Send us an email at hello@foamfurniture.co or fill up our contact sheet on the contact page to send an enquiry. On your message, please provide the shape, size and color you prefer together with where you would like for it to be delivered. Please note that any mirror bigger than 60 x 45 cm is only available for shipping within QLD, NSW and VIC in Australia. For all international foam mirror orders bigger than 60 x 45 cm, freight forwarding would have to be arranged by the buyer.




Do you ship you foam mirrors outside of Sydney, Australia?


Our relatively small scale mirrors ship internationally. Any mirror bigger than 60 x 45 cm is only available for shipping within the states of QLD, NSW and VIC in Australia. For other Australian states and international orders for mirrors bigger than 60 x 45 cm, freight forwarders would have to be arranged by the buyer. Please not that shipping price for foam mirrors larger than 60 x 45 cm will vary depending on the distance of the destination from Sydney. Email us at hello@foamfurniture.co or fill up the contact sheet on the contact page for delivery quotes or more information.




Do you ship internationally?


Yes, we ship all of our items internationally except for foam mirrors larger thant 60 x 45 cm. For international orders on foam mirrors larger than 60 x 45 cm, freight forwarding would have to be arranged by the buyer. These are our shipping destinations: Australia ACT, NSW, NT, QLD, SA, TAS, VIC, WA New Zealand Asia China, India, Indonesia, Japan, South Korea, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam Europe France, Germany, Italy, Ireland, Netherlands, Norway, Spain, Sweden, Switzerland and United Kingdom North America Canada and USA Please note that we will not be held accountable for the customs regulations once the item arrives its country of destination. Most countries offer a high threshold for non-taxable online commercial purchases from overseas. However, if you have not made previous online purchases from brands overseas, we recommend you identify what custom regulations exist for your order.




How long will my order take take to arrive?


Please Note that all orders will take 1-2 business days to pack before they can be dispatched. A customer will receive an email once their order has processed online and another email with the tracking number once it has been dispatched. Standard shipping within Australia will take 2-5 business days and express will take 1 business day. Shipping times for all other countries is 6+ business days for standard shipping and 2-5 business days for express. Due to the unprecedented times of COVID-19, we apologise since we are unable to guarantee that orders will arrive within the expected delivery times. Delays vary within each country however, please allow a maximum of 14 days for delays.




What do I do if I received a damaged item?


If your order is damaged upon delivery, please contact us with your order number at hello@foamfurniture.co as soon as noticed and attach a photo of the damaged item inside the original packaging. We will be able to arrange a refund for the damaged item but please allow 5 business days from the date of approval for the funds to process. Please note that we will not be able to replace or provide store credit for damaged items without photo evidence or if the notice has not been sent within 7 days from when the item was received.




Do you accept returns?


Please choose carefully as returns are not accepted where you have a change in mind or made a wrong selection.




How much are your custom foam mirrors?


It really depends on the dimensions you require but for reference, a full length mirror as big as 200 x 90 cm will cost $405 without color (cream white) and $510 with a color of your preference. This is the largest mirror that we produce and prices will still go down for smaller dimensions. Also note that the price does not include the delivery fee which is $60 only for areas in Sydney and the delivery fee can increase depending on the destination. For a specific quote on the dimensions you require, fill up our contact sheet on the contact page or email us at hello@foamfurniture.co